Terms of Purchase

Terms of Purchase

These Terms of Purchase (“Terms of Purchase”) of Miravo govern your purchases of products and services available through shopmiravo.com (the “Company Sites” or the “Sites”). The Company Sites are operated by MODEX COMM LLC (the “Company”).

Your use of the Company Sites and these terms are also governed by the Terms and Conditions and Privacy Notice, which are incorporated into these Terms of Purchase by reference.

Please carefully read these Terms of Purchase, along with the Terms and Conditions, Privacy Notice and other policies referenced herein, before purchasing products or services through the Company Sites.

General

These Terms of Purchase constitute an agreement between you and the Company regarding purchases made through the Company Sites.

You must purchase and use products or services available through the Company Sites in accordance with these Terms of Purchase and all laws, rules and regulations applicable to you.

Privacy Notice

The Privacy Notice explains how the Company collects, uses, stores, discloses and otherwise processes personal information submitted through the Company Sites.

The applicable Privacy Notice is available through our Privacy Notice page .

Purchases

The Company may choose not to process, or may cancel, an order in circumstances including suspected fraud, payment authorization failure, inventory limitations, incorrect pricing, incomplete customer information or an inability to fulfill the order.

Submitting an order does not guarantee that the order has been accepted or will be fulfilled.

Order Processing

The Company reserves the right to correct errors, inaccuracies or omissions and to update prices, content, promotional offers, product descriptions or specifications where reasonably necessary.

Where an error affects a submitted order, the Company may contact the customer, correct the order or cancel and refund the affected purchase, as applicable.

Product and Service Descriptions

The Company attempts to provide accurate product names, descriptions, specifications, images and other information on the Company Sites.

Product colors, appearance and packaging may vary slightly because of screen settings, photography, manufacturing changes or supplier updates.

Pricing Information

The Company seeks to display accurate pricing for products and services available through the Company Sites.

The Company reserves the right to correct a pricing error or cancel an order submitted at an incorrect price. The final amount payable is displayed during checkout before order confirmation.

Product Availability and Delivery

Product availability may change without notice. An item shown on the website may become unavailable before the order is processed.

Estimated delivery to the destination address is generally expected within 30 days or less after successful payment, subject to product availability, destination, weather conditions, fulfillment times and carrier transit.

For additional information, review our Shipping Policy .

Additional Product Disclaimers

Products purchased through the Site may not include a separate manufacturer warranty, localized manuals or support services unless specifically stated on the relevant product page.

Customers are responsible for reviewing product details and determining whether a product is suitable for their intended use.

Taxes, Customs Duties and Fees

Customers are responsible for applicable taxes, customs duties, import charges or other fees imposed by the destination jurisdiction, unless those charges are expressly included in the amount displayed during checkout.

Scope

This process applies to complaints, disputes or grievances arising in connection with purchases, customer service, delivery, refunds or other business interactions with the Company.

Resolution Principles

The Company seeks to address disputes using principles of fairness, transparency, timeliness, confidentiality and impartial consideration of the information provided.

Informal Resolution

Parties involved in a dispute are encouraged to communicate directly and attempt to reach a mutually acceptable resolution.

Where direct discussions do not resolve the matter, the parties may agree to use a neutral third-party mediator.

Formal Complaint Submission

A written complaint may be submitted to support@shopmiravo.com and should include the nature of the dispute, order information where applicable, relevant facts and the requested outcome.

Complaints should be submitted within 30 days from the relevant incident or from the date the issue became known.

Acknowledgment

The support team will aim to acknowledge receipt of a formal complaint within 5 business days. The acknowledgment may include a request for additional information.

Investigation

The Company may review account information, payment records, order details, communications, fulfillment records and other information relevant to the complaint.

The Company will aim to complete the investigation within 30 days, although complex matters may require additional time.

Decision

Following the investigation, the Company will communicate its decision or proposed resolution to the complainant in writing using the contact details provided.

Appeal Process

A complainant who is dissatisfied with the decision may submit a written appeal to support@shopmiravo.com within 15 days after receiving the decision.

The appeal should explain the reason for the request and provide any additional supporting information.

Alternative Dispute Resolution

Where an internal resolution is not achieved, the parties may agree to seek resolution through mediation, arbitration or another suitable external dispute-resolution process.

Record Keeping

Records relating to complaints, investigations and resolutions may be maintained by MODEX COMM LLC for a period of at least one year, subject to applicable legal, accounting and privacy requirements.

Policy Review

These purchase and dispute-resolution terms may be reviewed and updated periodically to reflect operational, legal or regulatory requirements.