Questions about a product, order, or charge? Contact support@shopmiravo.com

Modern fashion retail environment
Miravo Policy

Privacy Notice

This notice explains how MODEX COMM LLC collects, uses, stores and shares information when you use our website or purchase from our store.

Privacy information

How we collect and use personal information

This Privacy Notice applies to information collected through shopmiravo.com, customer-support communications and transactions involving Miravo.

Your privacy matters

We collect and process information for purposes such as providing the website, fulfilling orders, supporting customers, preventing fraud, meeting legal obligations and improving our services.

01

Privacy Policy Overview

Thank you for visiting Miravo, which is operated by MODEX COMM LLC (the “Company”).

This Privacy Notice describes the types of information collected from and about you when you visit shopmiravo.com, purchase products, communicate with support or otherwise interact with our services.

By using the services, you acknowledge the collection, use, disclosure and processing of information as described in this notice.

02

Information We May Collect

We may collect information you provide when you use the website, make a purchase, subscribe to communications, participate in a promotion, complete a survey or contact customer support.

Contact Information Name, email address, telephone number and communication details.
Order Information Products ordered, billing and shipping addresses and order history.
Payment Information Payment status and limited transaction details received from payment providers.
Support Information Messages, order references and details submitted with customer-service requests.
03

Information About Another Person

If you provide information about another person, such as when shipping an order to a recipient, we may collect that person’s name, telephone number, email address and delivery address.

You should only provide another person’s information when you are authorized to do so.

04

Automatically Collected Information

We and our service providers may use cookies, log files, pixels, web beacons, JavaScript and similar technologies to collect information about website visits and device activity.

This information may include browser type, operating system, IP address, device identifier, viewed pages, clicked links, referring pages, approximate location and interaction data.

05

Information From Other Sources

We may receive information from payment processors, fulfillment providers, delivery carriers, analytics providers, advertising partners, fraud-prevention providers and other lawful third-party sources.

This information may be used to update, supplement or verify information collected directly from you.

06

Combination of Information

We may combine information collected through the website with information received from customer communications, transactions, service providers or other online and offline sources.

Combined information may be used for the purposes described in this Privacy Notice.

07

Analytics and Advertising Technologies

We may use analytics, advertising and measurement tools to understand website usage, assess marketing performance, detect technical issues and improve customer experience.

Third-party providers may use cookies or similar technologies in accordance with their own privacy practices.

08

How We Use Information

Information may be used to process, verify, fulfill, deliver and track orders and to respond to product, shipping, return, refund or charge inquiries.

We may also use information to:

  • Operate, maintain and improve the website.
  • Provide customer service and transactional communications.
  • Detect fraud, abuse and unauthorized activity.
  • Personalize content and measure website performance.
  • Send promotional communications where permitted.
  • Meet legal, regulatory, tax and accounting obligations.
09

How Information May Be Shared

We may share information with service providers and business partners when reasonably necessary to operate the website, process payments, fulfill orders, deliver products, provide customer support, perform analytics, prevent fraud or comply with legal obligations.

Information may also be disclosed:

  • To payment processors and fraud-prevention providers.
  • To fulfillment centers and delivery carriers.
  • To website hosting, analytics, email and customer-service providers.
  • To legal authorities where required by law or valid legal process.
  • In connection with a business sale, reorganization, merger or transfer.

We may share aggregated or de-identified information that does not reasonably identify an individual.

10

Text Marketing and Notifications

Where text-message marketing is offered, consent should be collected separately and clearly during checkout or sign-up. Providing a telephone number for order fulfillment does not by itself constitute consent to promotional messages unless expressly stated.

Recipients may opt out of marketing text messages by replying STOP or following the instructions included in the message.

11

Accessing, Updating or Deleting Information

Subject to applicable law, you may be entitled to request access to, correction of, deletion of, restriction of or a copy of certain personal information.

Requests may be submitted to: support@shopmiravo.com .

We may need to verify your identity before completing a request. Some information may be retained where necessary for legal, tax, accounting, fraud-prevention or dispute purposes.

12

Communication Choices

Transactional communications relating to purchases, payments, delivery, security or customer support may still be sent where necessary.

Promotional emails may be opted out of by using the unsubscribe link provided in the message or by contacting customer support.

13

California Privacy Rights

California residents may have rights concerning access, correction, deletion, disclosure and certain uses or sharing of personal information, subject to applicable law and available exemptions.

Requests may be submitted to: support@shopmiravo.com .

14

Children’s Privacy

The website is intended for a general adult audience and is not directed to children under 13 years of age.

We do not knowingly collect personal information from children under 13. A parent or guardian who believes a child has submitted information may contact us to request review and deletion.

15

Information Security

We use administrative, technical and physical safeguards designed to protect information from unauthorized access, loss, misuse, alteration or disclosure.

Where supported, sensitive information transmitted through the website is protected using encrypted HTTPS connections.

No transmission or storage system can be guaranteed completely secure, and customers should not send full payment-card numbers, passwords or security codes through email.

16

Data Storage and Retention

Personal information may be stored or processed in the United States or in other locations where the Company or its service providers operate.

Information is retained for as long as reasonably necessary to provide services, process transactions, maintain business records, prevent fraud, resolve disputes and satisfy legal, tax and accounting requirements.

17

Changes to This Privacy Notice

This Privacy Notice may be updated periodically to reflect changes in legal requirements, technology, service providers or business practices.

The updated notice will be posted on this page. Where appropriate, additional notice may be provided through the website or another available communication channel.

Questions or complaints

Contact Our Privacy Support Team

Contact us with questions about this Privacy Notice, our information practices or a privacy-rights request. Include enough information for us to understand and verify your request, but do not send passwords or complete payment-card details.

Email Privacy Support