30-Day Return Period
Eligible products may be returned within 30 days after delivery.
Miravo Policy
Return Policy
Review return eligibility, product-condition requirements, return instructions and refund-processing information before sending an item back.
Returns and refunds
How to request and complete a product return
Eligible products may be returned within the stated return period. Contact customer support before shipping an item so the return can be reviewed and the correct instructions can be provided.
Original Condition
Products should be unused, undamaged and returned with original packaging.
Contact Support First
Request return instructions before sending the item to the fulfillment center.
Accepted Payment Methods
We accept eligible Visa and MasterCard credit or debit cards. Available payment methods and the final order amount are displayed during checkout.
You will not be charged an amount exceeding the total that you review and authorize during the purchase process, except for an adjustment that you separately approve.
Visa
MasterCard
30-Day Return Policy
Eligible products may be returned within 30 days from the date of delivery.
Returned products must generally be in the same condition in which they were received. Items should be unused, undamaged and returned with their original packaging, labels and included accessories where applicable.
A return request may be declined where an item is damaged through misuse, altered, incomplete or otherwise does not satisfy the applicable return requirements.
Returns and Customer Support
Contact our customer-support team before returning one or more purchased products. Include your order number, purchase email and the reason for the return.
Email:
support@shopmiravo.com
Telephone:
(708) 419-3462
When the return is eligible, customer support will provide the applicable return authorization and shipping instructions.
Return Instructions
Follow the return instructions provided by customer support. Where a shipping label is supplied, print and securely attach it to the outside of the package.
Package the product carefully to prevent damage in transit. Include any documentation or return reference requested by customer support.
Do not send a return to an address other than the address confirmed in the return instructions.
Health and Hygiene Returns
Sealed products that are unsuitable for return for health-protection or hygiene reasons may become ineligible for return once their seal has been removed after delivery.
Any product-specific return restriction should be reviewed before opening or using the product.
Refund Processing
Once the returned package is received, the item may be inspected to verify that it satisfies the return requirements.
When the return is approved, the refund will generally be submitted to the original payment method used for the purchase.
After submission, the refunded amount may take approximately 3–5 business days to appear, depending on the card issuer, bank or payment provider.
Return process
Complete your return in four steps
Contact support before sending the package so the return can be identified, reviewed and processed correctly.
Contact Support
Provide your order details and reason for requesting the return.
Receive Instructions
Wait for return eligibility and shipping instructions to be confirmed.
Send the Package
Package the item securely and use the confirmed return address.
Refund Review
The return is inspected before an eligible refund is submitted.